Nexlution

Who we are

Nexlution (“we”, “us”) provides a WhatsApp-based appointment booking system, including a chat bot and a dashboard to manage appointments. Depending on your setup, Nexlution may act as the service provider or as a platform on behalf of your business (clinic/salon/center).

What we collect

We collect the minimum necessary data to deliver WhatsApp booking:

Contact details

WhatsApp phone number, display name, and any info a user voluntarily shares during booking (e.g., name, requested service).

Appointment details

Date/time, service type, notes provided by the user, and appointment status (confirmed/cancelled).

Message content

Messages sent to/from the bot to complete booking, confirmations, and reminders.

Technical & operational data

Session identifiers, timestamps, error logs, and basic performance/security metrics.

How we use data

To process booking requests (create, reschedule, cancel).
To send service messages: confirmations, reminders, and essential updates.
To provide support and respond to inquiries.
To improve reliability, troubleshoot issues, and prevent abuse.

Legal bases (where applicable)

Where required (e.g., GDPR), we rely on: (1) contract performance / booking request, (2) consent for non-essential messaging, (3) legitimate interests for security and service improvement, and (4) legal obligations where applicable.

Sharing with third parties

We share data only as needed to provide the service:

Meta / WhatsApp

To send/receive messages using the official WhatsApp Business API.

Hosting & infrastructure providers

To host servers/databases, run notifications, and maintain security logs.

Legal compliance

When required by law or to protect rights/safety and prevent fraud.

We do not sell your personal data.

WhatsApp/Meta processing

Messages sent via WhatsApp are routed through Meta systems to deliver the service. Some data may be handled under Meta’s own policies. We use official channels only and never ask for WhatsApp passwords or verification codes.

Data retention

We retain booking and message data for a reasonable period to provide the service, resolve disputes, and meet legal requirements. You may request deletion subject to applicable laws and any obligations of the business using the system.

Security

We use reasonable safeguards (access controls, encryption in transit, and log monitoring). However, no method of transmission or storage is 100% secure.

Your rights & choices

Depending on your location, you may have the right to:

Access or correct your information.
Request deletion of your data.
Object to or restrict processing in certain cases.
Withdraw consent (if applicable) at any time.

To stop reminders/service messages, you can reply with something like “Stop” or contact us. We may still send essential messages needed to complete a booking when necessary.

Cookies & analytics (website)

Our website may use essential cookies to improve experience and protect forms. If we use analytics tools, we will describe them here, and you can control cookies via your browser settings.

International transfers

Data may be processed in different countries depending on hosting and service providers. Where required, we use reasonable contractual safeguards.

Contact us

For privacy questions or requests, contact us at:

Email

info@nexlution.com

Address

Israel, Shefaram

Updates to this policy

We may update this policy from time to time. We will update the “Effective date / Last updated” at the top when changes are significant.

Privacy Policy